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Customer retention by signup cohort

Do newer cohorts keep their customers better than older ones?

Claim: Each row reads a signup cohort and each column the months elapsed; the rate falls with each elapsed month and fastest at first, and every cell rests on the cohort size declared in the table.

Retention cohorts

Current chart form: Retention cohorts

Retention cohorts. Showing 9 of 9 periods

  1. 1. Step one: the question the chart answers
  2. 2. Step two: the data and definitions behind the numbers
  3. 3. Step three: the reading and the suggested action

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Arrow keys move between marks, Enter selects a mark, the down arrow drills in, Shift with the arrows selects a range; s selects a series, f filters, o sorts, t changes the chart, c compares, e explains, p and r pause and resume motion, and Escape resets.

Customer retention by signup cohortEach row reads a signup cohort and each column the months elapsed; the rate falls with each elapsed month and fastest at first, and every cell rests on the cohort size declared in the table. The highest cell is 100%, for Cohort 1 in Month 0. The lowest cell is 14%, for Cohort 2 in Month 8.10080655141332621161007862483830231814100765946352821161007556433225191008164514233261007962483929100776045351007557433310080645110078611007710076Month 0Month 1Month 2Month 3Month 4Month 5Month 6Month 7Month 8Cohort 1Cohort 2Cohort 3Cohort 4Cohort 5Cohort 6Cohort 7Cohort 8Cohort 9Cohort 10Cohort 11Cohort 12Chart legend: 0 → 100%
Each row reads a signup cohort and each column the months elapsed; the rate falls with each elapsed month and fastest at first, and every cell rests on the cohort size declared in the table.
 

Version-pinned synthetic data; cells that have not reached their month yet are empty, not zero.

Data table

Customer retention by signup cohort
Month 0Month 1Month 2Month 3Month 4Month 5Month 6Month 7Month 8
Cohort 1100%80%65%51%41%33%26%21%16%
Cohort 2100%78%62%48%38%30%23%18%14%
Cohort 3100%76%59%46%35%28%21%16%No value
Cohort 4100%75%56%43%32%25%19%No valueNo value
Cohort 5100%81%64%51%42%33%26%No valueNo value
Cohort 6100%79%62%48%39%29%No valueNo valueNo value
Cohort 7100%77%60%45%35%No valueNo valueNo valueNo value
Cohort 8100%75%57%43%33%No valueNo valueNo valueNo value
Cohort 9100%80%64%51%No valueNo valueNo valueNo valueNo value
Cohort 10100%78%61%No valueNo valueNo valueNo valueNo valueNo value
Cohort 11100%77%No valueNo valueNo valueNo valueNo valueNo valueNo value
Cohort 12100%76%No valueNo valueNo valueNo valueNo valueNo valueNo value

readable cohort table

How this figure was calculated

How was this figure calculated?

This is synthetic data that teaches how to read the chart; it is not a customer result.

Metric definition
Retention rate — Retention rate · ratio · monthly
Unit
%
Definition version
1.0.0
Time scope
cohort
Synthetic source id
synthetic-retention-cohorts-v2026.10.1
Source fingerprint
41915b8f1ce3671c
Source
Synthetic data

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